Eric Lefevre wrote on 04-29-2012

Terrible Service, Unprofessional, and Uncompetetive

I visited Lisa Reid Hearing Centers to try to get my hearing tested and to try some hearing aids. My overall experience was terrible....... I had trouble finding the real business address. Two of the listings in the directory (and on the website) had closed down. The principle location stated 51 Goulet Street, but on arrival I found it to be a SUBWAY restaurant, despite their being a sign over the door showing Lisa Reid Audiology. If you read the signage, it appears that Lisa Reid offers hearing tests using 6" SUBWAY subs, in SUBWAY's washroom. In desperation to be on time for the appointment, I called their listed number BUT to my horror, I was placed on-hold for 5 minutes! Eventually, I was given a different (new) address to go to, and when I arrived, this supposed newest of their clinics looked tatty, run-down, and poorly staffed. I had asked to be seen by Lisa Reid, the owner and Doctor of Audiology as advertised on the radio, but it appears that this Lisa character is purely an actress on the radio. I was passed off to a second-rate staffer who was not even a qualified audiologist. At this point, I just felt like leaving, but decided to continue as the test had been advertised as free of charge on the internet, and all I had to do was get through a hearing test, which was OK, but the space and equipment did not look very clean, with what looked like ear wax everywhere. Within 45 minutes I sat with a stunned look on my face having been told that I needed two hearing aids for what I thought was a minor hearing problem. The overall quoted cost was over $7000! Then a further surprise as I left the clinic... They tried to charge me $75 for the test that I had been told would be free. In the next few days I made inquiries with other hearing centers in the city and found that it is possible to get hearing aids for up to 75% less than their quoted price through a major big-box wholesaler, even if I was not a member.